Any Time Learning

All product companies face the challenge of training their customers. Documentation is a key for customer trainings. FAQ’s, online help guides, elearning simulations, direct training sessions are some of the methods employed by organizations.

eLearning authoring is different from documentation. It requires the use of authoring programs or tools.  Authoring involves three major steps:

  • Planning – Deciding on the content/topic/module for which simulation videos are to be prepared
  • Content creation – Creating the content for the video based on the plan
  • Publish – Publish the content in the required format

There are different types of training videos that can be created. Learning, simulation, quizzes are some formats.

Creating Simulation Videos

During the planning phase, the content/topic/module for which the video needs to be created is decided.  The script is written which provides step by step instructions to the simulation video creator. The script provides the creator an understanding of what the end user will see in the video. The script is like the design and any changes to the script at a later change will require subsequent changes in the video.

During the content creation phase, slides are captured based on the script. Based on the authoring tool(s), text caption and failure caption boxes are used to guide the user on how to interact with the application.

The completed file is then published in HTML format or in the format as per the customer requirements.

The main challenge in creating such videos would be in proper script creation and retaining the interest of the development person as video creation can become a monotonous job after a certain point of time.

Cost Involved

Authoring tool and development cost are the two main factors. Authoring tool cost, an initial investment can be subsequently realized after creation of several videos for customers. Development cost, would be a recurring cost.

We all see demos & videos for various softwares. These are essentially e-learning contents for the respective softwares. Having e-Learning content essentially improvises on self service so that Customer Service can focus more on the technical support.

But how are these being developed? There are many ways of content preparation. I am just giving an overview of one of the methods.

Audio recording and video development are done separately. Both are then mixed together by using the necessary software’s. At CI, we have ‘Any Time Learning’ team which mixes audio and video. The audio needs to be matched with the appropriate screen shots / demos / mouse clicks etc in the video.   While this might be easy to say, the team does a wonderful job of mixing audio (in foreign languages) with the video. The team does not know any foreign language which makes the mixing even more difficult. But the team showed its potential when it mixed foreign language audio with the video without making a single mistake.  Not only were we impressed but the client was also pretty impressed.

Anybody preparing e-learning content? Need help?