CI Capabilities

Cost cutting has become the norm these days. The fire for new ideas and new technology seems to be held back. Economic downturns offer unique opportunities to launch innovative new products and services. Within a service company, the biggest challenge with driving innovation is getting everyone involved. Innovation lab may not necessarily be the answer as it limits the responsibility to the sole team. Employees are happy doing their assigned work.

At CI, we do not believe in innovation labs. We believe everyone has the right to innovate and is required to innovate. The strategy is to engage more people in the pursuit of innovation while maintaining a sharp focus on the needs of the business and improving customer satisfaction. Innovation efforts are ties closely with customer satisfaction efforts. When the effort is tied to helping a customer, there is pressure in finding the time and opportunity to think out of the box. So how do we encourage employees to innovate:

  • Openness to innovation – A sense of entrepreneurship among the employees and cultivating ownership among them. Innovation is about taking risks. Efforts matter. When the effort goes great then the employee is responsible. If the effort does not have the expected results then it is everybody’s mistake and not an individual employee’s.
  • New ideas – Not restricting innovation to a group of people has helped foster innovation and have a pipeline of new ideas.
  • Test and Learn approach – Failure is inevitable. One may not be able to avoid failure completely but one can definitely get to failure quickly and cheaply. Assigning a timeline to each of the ideas helps in validating the effectiveness of the same.

Data driven decision making is the key to success for today’s businesses. The key lies in collecting the information i.e. KPI’s (Key Performance Indicators) that can be presented to business decision makers.  SharePoint dashboards provide integrated BI. SharePoint dashboards integrate data from disparate sources into scorecards, enhance scorecards with rich data visualizations and enable deep interactivity and workflow automation.

Steps to building the dashboard

  1. Install Performance-Point Dashboard Designer
  2. Install Dashboard Designer from the BI center site
  3. Select the data sources for contributing to the dashboard
  4. Build KPI’s by selecting the data points for measurement including the target points
  5. Build scorecards that display the different KPI’s
  6. Publish the scorecard to SharePoint dashboard

SharePoint dashboards also use the workflow functionality already built into SharePoint. For example: If a salesperson reviews his dashboard and finds he is likely to miss his quota he can submit a request to his manager for an adjustment. His manager can approve or reject the request before any change is reflected in the dashboard.

Reference: Delivering Intelligence with SharePoint Dashboards, Redmond magazine

~ Ramya